Refund & Return Policy

At Mesfelife Pharma Private Limited, your satisfaction, safety, and trust are our top priorities. We are committed to delivering 100% authentic, high-quality Ayurvedic, Nutraceutical, and Allopathic wellness products.
To ensure product integrity, hygiene, and compliance with safety standards, returns are accepted only under the specific conditions outlined below.

You Can Return If:

📦 Within 15 Days – Damaged / Wrong / Expired Product
You may request a return or replacement within 15 days of delivery if:
• The product is damaged, leaking, or expired upon delivery.
• You received the wrong item or variant by mistake.

Conditions for Return:
• The product must be unused, unopened, and in its original packaging.
• Used, opened, or tampered products are not eligible for return or refund.
• The original invoice and order details must be provided for verification.

❌ Return Not Accepted If:

• The product has been used, opened, or not in its original condition.
• The return request is made after 15 days from the delivery date.
• The return is requested for personal reasons (e.g., change of mind, taste, or preference).
• The product was purchased from an unauthorized reseller or third-party platform not affiliated with Mesfelife Pharma Private Limited.

How to Request a Return

To initiate a return, please contact us within the valid return period:
Email: info@masfelife.in
Phone/WhatsApp: +91 92784 52022

Please provide the following details:
• Your Order ID and registered contact number
• A clear reason for return
• Photo/video proof showing the issue (e.g., damaged or wrong product)
Our customer care team will review your request and respond within 48 business hours with the next steps.

Refund Details

• Refunds are initiated within 7 working days after we receive and verify the returned product.
• Refunds will be credited to the original payment method used during purchase.
• For Cash on Delivery (COD) orders, customers will need to share their UPI ID or bank account details to process the refund.
• In case of approved replacements, new items will be shipped immediately after return verification.

Return Shipping

• Depending on your location, a reverse pickup may be arranged by our logistics partner.
• If reverse pickup is not available, you may self-ship the product to our designated address and share the courier receipt.
• Courier reimbursement (up to ₹100) may be provided upon approval and verification.

International Orders – Return & Refund

For international customers, return or refund requests are accepted only in cases where the product is:
• Damaged
• Leaking
• Wrong item received
• Expired upon delivery

Guidelines:
• Notify us within 10 days of delivery.
• Products must be self-shipped to our India facility.
• Refunds will be processed after inspection and verification of the returned item.
Please note that customs duties or international shipping charges are non-refundable.

Important Notes

• All returns are subject to inspection and verification by our quality control team.
• Opened, used, or tampered products cannot be accepted due to hygiene and safety regulations.
• False or fraudulent claims may result in account deactivation or denial of future services.
• Our decision regarding product returns and refunds shall be final and binding.

Need Help?

We're always happy to assist you with your concerns or return requests.
📧 Email: info@masfelife.in
📞 Phone/WhatsApp: +91- 9278452022
🌐 Website: www.masfelife.in